If you talk to any business, they will quite rightly state that customers are the lifeblood of their business. So why is it that so many businesses apparently lose focus on the need to maintain great customer care? Do it right and you will retain more customers, likely increase average spend, receive good references and.
When was the last time that you sat down and thoroughly considered what your sales process looks like from prospecting to closing the deal? Granted you might have spent time on the sales strategy (see our related blog on this topic) but again many companies pay scant regard to how they will implement the sales.
Are you worried that some of your processes and procedures within your business are inefficient, complicated or being completely ignored? Are you concerned that others procedures are nearing breaking point and are constraining the growth of the business? If you have these or similar thoughts, then you are almost certainly losing money and should really.
Every business has a sales strategy; be it a detailed documented approach thrashed out on boardroom away days or the intuitive sole proprietor who’s hopes are based on expectation and gut feel. However, wherever you sit on this spectrum, it is likely that your sales strategy is costing you money if you do not regularly.
BCR Associates is a long established, multi-award winning cost management consultancy that works with SMEs and larger corporate companies throughout the lifetime of their business to increase efficiency, manage risk, ensure compliance and rationalise procurement costs. Through our network of professional service partners we provide our services to circa 2100 B2B clients across the UK..
Most people appreciate a second opinion when undertaking an important decision so why the reluctance in business? For many business owners and managers, the simple answer is time. All too often companies are busy dealing with the here and now, reacting to the ever-changing needs of customers, suppliers and regulators. For others it is a.