If you talk to any business, they will quite rightly state that customers are the lifeblood of their business. So why is it that so many businesses apparently lose focus on the need to maintain great customer care? Do it right and you will retain more customers, likely increase average spend, receive good references and.
Most people appreciate a second opinion when undertaking an important decision so why the reluctance in business? For many business owners and managers, the simple answer is time. All too often companies are busy dealing with the here and now, reacting to the ever-changing needs of customers, suppliers and regulators. For others it is a.