Many SME’s do not have the time to review their sales and account management procedures and as such their strategy, process and management are inefficient, leading to higher cost and lost sales. Worse still a significant proportion have not even identified that there might be an issue with their existing processes and therefore have no.
Let me ask you a couple of questions: Are you worried that some of your processes and procedures within your business are inefficient, complicated or being completely ignored? Are you concerned that other procedures are nearing breaking point and are constraining the growth of the business? If you have these or similar thoughts, then you.
If you talk to any business, they will quite rightly state that customers are the lifeblood of their business. So why is it that so many businesses apparently lose focus on the need to maintain great customer care? Do it right and you will retain more customers, likely increase average spend, receive good references and.
When was the last time that you sat down and thoroughly considered what your sales process looks like from prospecting to closing the deal? Granted you might have spent time on the sales strategy (see our related blog on this topic) but again many companies pay scant regard to how they will implement the sales.